Terms and Conditions

Last updated: 20 July 2026

Quick summary: Lyric provides web development services under a proposal accepted by both parties. The client always retains ownership of the final product. Questions? Reach us at info@lyric.pt.

Identification

Lyric is an independent web development and technology studio, accessible at lyric.pt, reachable at info@lyric.pt.

Purpose and scope

These Terms and Conditions govern the use of the website and the contracting of Lyric's services, namely:

Development of websites and landing pages
Development of online stores (ecommerce)
Internal platforms and management dashboards
Process automation and integrations
Maintenance and technical support

Subscription software (Lurea)

Lurea is Lyric's own product, offered on a monthly subscription basis, and is subject to the specific conditions below, in addition to the remaining clauses of these Terms.

The trial period lasts 15 days, requires no credit card, and carries no purchase obligation.
Once the trial period ends, access continues only with a paid subscription, activated by the customer.
The subscription can be cancelled at any time, with no minimum commitment period. Cancellation takes effect at the end of the period already paid for.
After cancellation, data entered into the platform remains available for export for 30 days, after which it may be deleted.

Formation of the contract

The service agreement is deemed formed when the client accepts, in writing (email or signed proposal), the commercial proposal sent by Lyric, under Article 432 et seq. of the Portuguese Civil Code.

Each project is governed by the specific terms set out in the proposal, which prevails over these Terms in case of conflict.

Pricing and payment

Prices stated in proposals are in euros (€) and are subject to VAT at the legal rate in force, where applicable.

Payment follows the plan agreed in the proposal, usually:

50% at the start of the project (kick-off deposit)
50% on final delivery, before publication

Late payment entitles Lyric to suspend work and/or charge late-payment interest at the legal rate set out in Decree-Law no. 62/2013.

Timelines and delivery

Delivery timelines are indicative and agreed in the proposal. Lyric commits to communicating any relevant deviation in a timely manner. Timelines may be affected by delays in content delivery, feedback or approvals from the client, without this constituting non-compliance by Lyric.

Intellectual property

Once the agreed price is paid in full, ownership of the final product (code, design, content created within the project) is fully transferred to the client.

Lyric reserves the right to showcase the project in its portfolio, unless otherwise agreed in writing. Third-party libraries and components used retain their respective open-source licences.

Liability

Lyric is not liable for indirect damages, loss of profit, or data loss resulting from the use of the delivered products, except in cases of wilful misconduct or gross negligence.

Lyric's total liability to the client does not exceed the total amount paid for the service in question.

Cancellation

The client may cancel the project at any time by written notice. Work carried out up to the cancellation date will be invoiced, based on the agreed completion percentage. The initial deposit is non-refundable, except in case of non-compliance attributable to Lyric.

Data protection

Processing of personal data within the contractual relationship is carried out in compliance with the GDPR and Portuguese Law no. 58/2019. See our Privacy Policy for more information.

Dispute resolution

In the event of a dispute, the parties agree to try to resolve the conflict amicably. If no agreement is reached, the dispute will be submitted to the competent court of the Lisbon district, with express waiver of any other jurisdiction.

Under Law no. 144/2015, for alternative resolution of consumer disputes, you may turn to the Lisbon Consumer Conflict Arbitration Centre (CACCL) at www.centroarbitragemlisboa.pt.

Under Decree-Law no. 156/2005, the Electronic Complaints Book is available to any customer at www.livroreclamacoes.pt.

Applicable law

These Terms and Conditions are governed by Portuguese law, namely the Civil Code, Decree-Law no. 7/2004 (electronic commerce) and related legislation.